Terms of service

Last updated: October 6, 2026

These Terms and Conditions apply to your use of the Lumen & Lull website and purchases from our store. Lumen & Lull operates the store, which is hosted by Shopify. Please read these terms, our Refund Policy, and our Privacy Policy before placing an order.

Using our store

You must be legally able to enter into a purchase agreement, or have permission from a parent or guardian where appropriate. Use our website lawfully. Do not misuse our services, interfere with their security, submit fraudulent orders, or infringe anyone else's rights.

Products and information

We aim to describe our products accurately. Colours may appear differently on your screen. Review the product description, dimensions, specifications, compatibility, and any safety or installation instructions before ordering. Use lighting products only as intended. Where professional installation is required, use a qualified professional.

Product availability may change. If we discover a material error in the description, price, or availability of an item you ordered, we will contact you before proceeding with the affected order. You may choose to cancel the affected item for a refund instead of accepting a change.

Prices and payment

The price, currency, applicable taxes, and shipping charges for your order are shown at checkout. Please review the total before paying. Payments are handled through the payment providers available at checkout. Promotional offers apply according to the conditions shown with each offer.

Orders and cancellations

Provide accurate contact, billing, and shipping information. An order confirmation acknowledges receipt of your order. We may decline or cancel an order for reasons such as unavailable stock, a material pricing error, suspected fraud, or a legal restriction. If we cancel an order after payment, we will refund the cancelled items and any related charges.

If you need to cancel or change an order, contact us as soon as possible. We will try to help, but changes may not be possible after an order has been processed or shipped. Your rights under applicable consumer protection law remain available.

Shipping and delivery

Available shipping options, charges, and delivery information are shown at checkout or with your order. Delivery estimates can be affected by carriers, weather, customs, and other events. Contact us if your order is delayed, missing, or arrives damaged. Nothing in these terms removes any legal right to cancel an order or receive a remedy for non-delivery.

Returns and our 60-day guarantee

We offer a 60-day money-back guarantee for eligible returns. Items must be returned in brand-new, unused condition. The return window starts on delivery. Read our Refund Policy for the return steps, condition requirements, shipping costs, and refund details. The brand-new condition requirement for change-of-mind returns does not limit your rights if an item is defective, damaged on arrival, or incorrect.

Privacy

Our Privacy Policy explains how personal information is collected, used, and shared when you visit our website, place an order, or contact us.

Website content and third-party services

Content on our website, including our branding, text, and images, belongs to Lumen & Lull or its respective owners. You may use the website for personal shopping. Other uses of protected content require permission or a right provided by law.

Links to third-party websites may be provided for convenience. Those websites and services have their own terms and privacy policies. Shopify provides the platform for this store; Lumen & Lull is responsible for the products and customer service offered through it.

Availability and responsibility

We work to keep our website available and accurate, but interruptions and technical errors can occur. To the extent permitted by law, we are not responsible for losses caused by unlawful misuse of the website or events outside our reasonable control. Nothing in these terms excludes liability or removes warranties, remedies, or consumer rights that cannot legally be excluded.

Applicable law and changes

These terms are subject to applicable Canadian law and any mandatory consumer protections that apply where you live. Nothing in these terms requires you to give up a legal right or use a dispute process that is not permitted by law.

We may update these terms by posting a revised version with a new date. The terms and policies in effect when you place an order apply to that purchase, except where a change is required by law or agreed with you.